Cancellation & Refund Policy for Zyles

Last Updated: 11-21-2025

At Zyles, customer satisfaction is important to us. This policy explains how cancellations, returns, refunds, and exchanges are handled.

Pre-Delivery Cancellation

• You may cancel your order within 2 days of placing it, provided the order has not yet been dispatched.

• To cancel an order, please contact us at hariharaksk25@gmail.com with your order number.

• Once approved, a full refund will be issued.

Post-Delivery Returns & Refunds

• If you receive a product that is damaged, defective, incorrect, or not as described, you may request a return within 7–10 working days of delivery.

• Returned items must be:

  • Unused and unwashed

  • In original packaging

  • With all tags, labels, and invoices intact

We reserve the right to refuse returns that do not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund, unless defective or damaged:

• Customized or made-to-order products

• Items marked as Final Sale or Non-Returnable on the product page

• Innerwear or personal-use items (if applicable)

Refund Process

• Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7–10 working days to the original payment method.

• Shipping charges, payment gateway fees, or applicable taxes (GST) may be deducted, where applicable.

Replacement / Exchange

• If you receive a product that is damaged in transit or incorrect, we will offer a replacement or exchange, subject to availability.

• You must notify us within 7–10 working days of delivery at hariharaksk25@gmail.com

• Replacement or exchanged products will be delivered within 7–10 working days after approval.

Late or Missing Refunds

If you have not received your refund after confirmation:

1. Check with your bank or payment provider

2. Allow additional processing time

3. If the issue persists, contact us at hariharaksk25@gmail.com with your order and refund details

Legal Compliance (India)

In accordance with Indian e-commerce and consumer protection laws, Zyles will provide refunds for goods that are defective, deficient, spurious, not as advertised, or delivered late.

Contact Us

For any questions regarding cancellations, returns, or refunds, please contact:

Email: hariharaksk25@gmail.com
Business Name: the Zyles
Address:
Kranthi road prasanthi nagar, old Gajuwaka, Visakhapatnam
Andhra Pradesh – 530013, India, India